Welcome to the Integrate Hearing Terms & Conditions (“Terms and Conditions”).
INTRODUCTION
These Terms and Conditions apply to the use of the integratehearing.co.uk website (“Website”), and to the Goods and Services provided by Integrate Hearing. By accessing the Website and/or placing an order, You agree to be bound by the Terms and Conditions.
IT IS AGREED:
DEFINITIONS AND INTERPRETATION
| “Goods” | means the monaural or binaural hearing instruments or other related accessories that we will supply to you; |
| “Services” | means any relevant audiological services we have agreed to provide; |
| “Buyer” (“you”) | means you, the purchaser of Goods and/or Services from Integrate; |
| “Total Price” | means the total price that you will pay for the Goods and/or Services; |
| “Integrate” (“we”, or “us”) | means Integrated Hearing Ltd. |
Terms and Conditions for The Supply of Hearing Aid(s)
Integrate Hearing Ltd is compliant with the Health & Care Professions Council (HCPC) regulations. We act in accordance with the Standards of Conduct, Performance & Ethics.
Basis of sale
We shall supply the Goods and Services to you in accordance with these Terms and Conditions.
Retention of title clause:
Notwithstanding delivery and the passing off the risk in the Goods, or any other provision of these Terms & Conditions the property or title in the Goods shall not pass to the buyer until the seller has received in cash or cleared funds, payment. Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold), the seller shall be entitled at any time to require the Buyer to deliver up the Goods to the seller and if the Buyer fails to do so forthwith to enter upon any premises of the Buyer or any third part where the goods are stored and repossess the goods.
Home Visit Consultations
Where possible (dependent on availability) we offer home visits from an audiologist to the customers home. You will be advised on the cost of the home visit prior to your appointment. If purchasing a hearing aid(s), routine servicing (capped at one home visit per year) will be included within the cost of your hearing aid and any additional home visits will be chargeable at an additional cost of £125 per visit. Integrate Hearing does not offer ear wax removal as part of the hearing aid aftercare package for home visits. As of 13/12/2023 Free Hearing Aid Trials will not be available for home visit appointments. Should a patient choose not to proceed to purchasing the hearing aids at the end of their trial, we will not charge you for the cost of the hearing aid, however, will charge you a total of £250 which includes 3 Home Visit Consultation charges for Assessment, Fitting and Follow Up appointment.
Deposits and Free Hearing Aid Trials
Integrate Hearing requires the cost of 20% of the hearing aid(s) and/or accessories list price to be paid by the customer in order to place an order for that device. Following this the customer will have a period where they get to test out their devices and take them home. Integrate Hearing can in some cases offer a 14-day free hearing aid trial on hearing aids and/or accessories prior to purchase. This does not include the cost of Home Visit Consultations which will be chargeable (see Home Visit Consultations section for prices). Any deposits paid for hearing aid(s) (excluding custom made earmolds used for BTE style hearing aids which are not included in the free trial) will be returned to you in full, following the return of your hearing aid(s). You will be made aware of any cost of the custom made products or any other products that are non-refundable prior to your order and payment for these will be required at your assessment consultation.
Extensions of the loan period will only be accepted if they are confirmed in writing by Integrate Hearing Ltd (this can include confirmation by email). If you decide to keep the hearing aids(s) at the end of the trial, you will be invoiced for the full amount of the hearing aids(s) and/or accessories as advised in your hearing assessment. This is payable by card, cash, cheque or BACS transfer. Should you choose to return the equipment after the 14-day trial, the hearing system must be returned to Integrate Hearing Ltd by the agreed trial end date. You will be given a follow-up appointment date with your audiologist to finalise this agreement. If you are unable to attend this appointment you must return the equipment in full working order to our Head Office at 26 High Street, Cheadle, Stockport SK8 1AL, prior to the end of the trial period. If you cannot return the hearing system in person then please send them to the above address via recorded delivery and keep hold of your proof of postage in line with our returns policy. If the hearing aid(s) and/or accessories is not received by this date, then you will be invoiced for the full amount of the hearing system. During your trial, the hearing system is covered by a manufacturer’s warranty. If you are concerned the hearing aid may be faulty then contact the Head Office on 01617060067 immediately to arrange for the aid to be checked and repaired. Maintenance of the hearing system during the trial is the responsibility of the borrower. You will be expected to handle it with care and keep it in good condition. If the system is accidentally lost or damaged beyond repair whilst in your possession you will be charged for the full amount of the hearing system. Your audiologist will provide full instructions on how to operate and maintain the hearing aid over your trial period. If you have any questions during your trial period, you should call our Head Office to arrange a follow-up appointment.
Supply of hearing aid(s):
All hearing aid(s) are supplied subject to your satisfaction and if you are not satisfied, providing that the hearing aid(s) is returned within 60 days from the date of fitting and is in its original, as new, condition you are entitled to a full refund of the agreed purchase price. Refunds will be processed within 30 days upon receipt of the hearing aid(s). Nothing in this clause will affect your statutory rights.
Lifetime Aftercare
We understand that with the fitting of new hearing aids, a period of rehabilitation is necessary. As part of our commitment to providing you with the continuing aftercare, we undertake to provide you with further aftercare consultations after the fitting of your hearing aid(s) for no additional charge to you during the “Lifetime” of your hearing aid(s). We offer patients who have purchased hearing aid(s) from us free ear wax removal up to two times a year as part of the Lifetime Aftercare package. We use these aftercare consultations to ret-test your hearing and service your hearing aid(s) in-house and assess your progress and offer further assistance that may be required. Lifetime Aftercare does not include repairs and servicing that cannot be completed on-site and requires the hearing aid(s)/ accessories to be sent back to the manufacturer (please see manufacturer’s warranty). The “Lifetime” of a hearing aid is assumed to be limited to 5 years, in line with the longest available manufacturer’s warranty and the industry expected lifetime of a hearing aid. Following this period, Integrate Hearing will still continue to offer routine yearly check-ups to include hearing assessment and re-adjustments , however, additional servicing and ear wax removal appointments will then become chargeable at the normal consultation cost.
Warranty:
New hearing instruments supplied are under warranty against manufacturing fault for a period of 48 months from the date of fitting unless otherwise stated or to comply with the Manufacturer’s Warranty. Warranty on rechargeable batteries and accessories, including hearing aid chargers will comply with the Manufacturer’s warranty for that specific device. Manufacturer repairs will be made free of charge during this period. Outside of warranty repairs on devices may vary depending on the requirement and will be priced on an individual device, individual repair basis.
Integrate Hearing or any manufacturer’s warranty does not cover loss/ accidental damage. Remakes are free of charge from the date of fitting for three months only. Out of warranty manufacturer repairs which have been paid for are guaranteed for six months from date of return to client. In addition, faults due to unauthorised repairs, wax or moisture are not covered by warranty.
Our Lifetime Aftercare service includes free hearing tests, advice and in-house servicing and adjustments (please see Lifetime Aftercare section).
Hearing Aid Insurance
Hearing aid / accessories warranties do not cover loss or accidental damage. We recommend that you ensure your hearing aids so they are also covered for these eventualities.
You may choose to add them to their home contents insurance which covers your hearing aids whilst at home. Integrate Hearing advises that you speak to your insurer to make sure that your current policy covers you for hearing aid loss and discuss with your insurer the exact terms of your insurance. You may wish to take out additional cover or cover from another provider to cover your hearing aids.
Card payment processing
All car payments are provided through both Clover and iZettle AB Sweden who are our trusted third-party payment service providers. We transfer the purchase amount, dates and card data to fulfil purchases to industry standards. All payment data, as well as data on any charge-backs are only stored as long as they are needed for the processing of payments (including the processing of possible return debits and collection) and for the fight against abuse.
Refund policy for hearing aids
Your hearing aid is supplied to you with the full benefit of a 60 Day Money Back Guarantee of Satisfaction. Items received which are unsatisfactory/faulty must be reported within 60 days of the date of fitting. We can offer refunds and exchanges on all hearing aids, hearing aid accessories and unopened consumables. You will be liable for the cost of the item(s) that are damaged/ not returned within the 60 days from the date of fitting. Your rights to obtain a refund or repair of your hearing aid(s) in the event of being supplied with faulty hearing aid(s) are not restricted. You may post a product or deliver in person to make a return. Please return the unused or faulty products to us within 60 days of being fitted with your hearing aids, regardless of any trial period. Only once returned, we’ll refund the person who originally placed and paid for the hearing aids. When you post a product to make a return, it can take up to 14 working days of you returning the item(s) to receive your refund as it can take up to 5 working days for the bank to transfer the funds to you. We advise that you take out adequate insurance for postage and keep proof of postage. Integrate Hearing Ltd will not be liable for hearing aid and/ or accessory loss or damage through return postage.
Delivery
We will only deliver within the UK. For all products ordered by telephone or email we will make the effort to ship them within 5 working days. Should there be any delay in shipping your order you will be notified. If you do not receive your products within 10 days of the date of the invoice we send to you, tell us immediately and no later than 30 days after the date of the invoice, otherwise we will assume you have received your delivery. From 01/09/2020 all shipping costs will be chargeable. If goods are returned to Integrate Hearing as undeliverable, you will be contacted by telephone for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within 30 days of the receipt by Integrate Hearing of the goods, then a refund will be made within 14 days of this date less the delivery cost charge.
Risk & Ownership
You are responsible for what happens to products as soon as you receive them. If you return products without customer identifiable information or any other form of proof of ownership, we may not be able to identify you as the owner and so may not be able to accept the returns or send the products back to you. In this event, we will store the products for 30 days, following which (if they are not claimed) you authorize us to safely dispose of them.
Further information
All communications regarding any of the foregoing terms and conditions should be addressed to: Integrate Hearing Ltd, 26 High Street, Cheadle, Stockport, SK8 1AL. Telephone number: 01617060067. This is our registered office however we do not provide appointments from this address. All cheque(s) and post should be sent to this address, and we advise you take out the relevant insurance and proof of postage when sending anything to us by post. All Integrate Hearing Hearing Aid Dispensers hold current registration with the Health & Care Professions Council (HCPC) and the British Society of Hearing Aid Audiologists (BSHAA) governing bodies. For further information about your statutory right, you can contact your local Trading Standards Service or Citizens Advice Bureau.
Data protection
We will use the personal information that you provide to us to supply goods and services to you and will process your personal data in accordance with our Privacy Policy (a copy of which is available on the integratehearing.co.uk Website).
Limitation Of Liability
To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein, or for use of the Goods, or receipt of the Services.
While We will use reasonable endeavours to verify the accuracy of any information We place on the Website, We make no warranties, whether express or implied in relation to its accuracy.
Disclaimer
While every care has been taken in the development of the information held within this site, Integrate Hearing Ltd will not be held responsible for any loss, damage or inconvenience caused as a result of any inaccuracy or errors. If you would like to report any concerns, please contact us on 01617060067.
