Integrate Hearing Coronavirus (COVID-19) Update

Integrate Hearing are here to support you through these difficult times. We are closely following all the government guidance and continuing to keep our clinics closed to all but essential appointments, however we want to assure you that we will do everything we can to help you.

We pride ourselves on the highest standards of infection control and are strictly adhering to standards set out by Audiology governing bodies. Although the process of some of our appointments may have changed in the interest of safety, you will still benefit from the same level of personal and professional care.

We’ve also compiled some great information so that you know just what to expect at your appointment and to help us keep you safe.

We look forward to seeing you and to all, stay well.

Our phonelines remain open between 9am and 5:30pm Monday to Friday. We recommend speaking to Olivia directly on  0161 706 0067. If lines we are busy, please leave a clear message with contact details and we will get back to you.

All appointments must be pre-booked. We are no longer accepting walk-ins.

ALL FACE TO FACE APPOINTMENTS WILL BE SUBJECT TO ABSENCE OF COVID-19 SYMPTOMS FOR YOU AND ANYONE LIVING IN YOUR HOUSEHOLD.

 

Your visit to our clinic during COVID-19

In the interest of social distancing, we ask that you please attend alone to your appointment or advise us prior to your appointment if you are unable to do this.

Please arrive on time at the allotted and agreed appointment time. Please do not arrive any earlier or later than your appointment time as we are operating a locked door policy and will not have the facility for you to wait inside the clinic. Appointments will be spaced with adequate time to allow us to thoroughly disinfect the premises.

We would like to make you aware that there will be no toilet facilities available. We would also ask that you do not touch anything within the waiting area.

All payments will preferably be taken via contactless payment at the time of appointment or by direct bank transfer. If you unable to make payment via these methods and plan to pay by cash, please bring correct change. This helps towards improved infection control.

On entering the premises, you will be required to disinfect your hands using hand sanitizer, which will be provided to you. You will also be required to don (wear) a Type IIR Fluid Resistant Surgical Mask (FRSM) throughout the procedure which will also be provided to you along with advice on how to use it.

If when within the clinic you need to cough, or sneeze please warn the audiologist by raising your hand or put your mouth into the elbow of your sleeve or a tissue if a warning is not possible.

Please follow the instructions of the audiologist and please indicate if you do not understand anything.

On leaving please doff (remove) your face mask and place in the relevant waste disposal and sanitize your hands again before exiting.

Advice for Donning (putting on) Doffing (removing) your surgical face masks

  • Your facemask will be provided to you in order for us to ensure that it meets the correct specification for your safety. This will be provided to you at your appointment. All masks are single use.
  • Position the straps on either side of the surgical mask to secure them behind your ears with the more solid side (containing a metal rod) at the top.
  • Make sure that the mask is flat against your cheeks and using both hands mould the metal strap over the bridge of your nose so that it fits tightly.
  • Pull the lower end of the mask to fully cover your chin, making sure that the mask is fitting well over your face including your nose.
  • Do not touch your mask once it has been put on and only remove it when you are advised by the audiologist.
  • To remove the mask by touching the elasticated loops only, leaning forwards slightly and making sure not to touch the front of the mask.
  • Dispose of the mask in the correct waste bin as advised.

For a video containing advice on how to put on a facemask please click the link below-

https://www.youtube.com/watch?v=-GncQ_ed-9w&feature=youtu.be

 

Your home COVID-19 Frequently asked questions:

How do I know if I have symptoms of Coronavirus (COVID-19)?

Prior to your appointment you will be asked about specific symptoms which may indicate potential for having coronavirus.

Government advice on symptom checking, plus advice for if you or someone in your household shows symptoms of coronavirus please click the link below

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

 

 

Our Services

We offer all aspects of hearing care in the North West of England & Wales including Stockport, Wrexham & Runcorn. Whether it be wax removal, hearing protection, music devices, hearing tests or tinnitus rehabilitation, we can help.

Hearing Tests

Hearing Assessments

Ear Wax Removal

Tinnitus Management

Contact Us

For more information about our services or even for just a general chat regarding your hearing health, please do get in touch.

Contact Us

Our Products

We offer a range of hearing products to suit all needs and budgets

Hearing Aids

As a completely independent business we are able to offer a large choice of hearing aids from a range of technologies and styles.

More Info

Hearing Protection

Hearing protection is essential if you are repeatedly exposed to loud sounds occurring because of occupational or recreational activity.

More Info
I would like to thank Olivia for her home visit to remove wax from my mother’s ears today. She was fantastically reassuring, professional, courteous and patient. Every step of the process was carefully explained and she was meticulous in her safety procedures. I would not hesitate to recommend Olivia to anyone needing any audiology services.
Richard

Olivia is absolutely brilliant. Can’t praise her too highly. Wasted 9 months at another clinic where none of my problems were ever solved. Olivia gave me back my hearing in under two. She is the Super Woman of hearing problems!

Leslie
Visited Olivia today at Cheadle for ear wax removal. I was very impressed with her professionalism and friendliness which I feel would put even a nervous patient quickly at ease. The treatment was trouble free and pain free and reached a successful outcome with complete removal of the wax. I would not hesitate to recommend Olivia to any potential patients.
Norman Wall
After having microsuction, I discussed the possibility of a hearing aid from Olivia after having problems with my NHS aid. At each appointment I found Olivia very thorough and professional. She was careful to ensure that I had exactly the right fit and that I was happy with it. She was helpful, pleasant and made me feel relaxed. I am very happy with my new neat hearing aid. Thanks Olivia!
Jean Silvester

Get in Touch

If you have any queries or would like to register your interest in our services, please do get in touch on any of the following. Alternatively you can send us a message by filling in the contact form.

0161 706 0067 (Stockport)

01978 316 770 (Wrexham)

01928 572 177 (Runcorn)

info@integratehearing.co.uk